Frequently asked questions and solutions.

Congratulations for buying new AIR+3.
We hope that our manuals and product articles will provide comprehensive answers to any inquiries you might have regarding the functionality and usage of our products.

In general, our experience has shown that keeping the product up to date with latest Firmware (through update in the Libratone app) and a hard reset most of the issues can be solved. But read more in the below sections.

  • How to pair AIR+ 3 with your smartphone or other Bluetooth device

    1. With earbuds in charging case and lid open, press and hold button on back until white lights breathe alternatively.

    2.Then go to Bluetooth settings on device and find earbuds for connection. Once done, a color will be assigned to the device. Max. 5 colors can be used to differentiate different connected devices.

    3. Done! Put on the earbuds and enjoy your music.

  • How to reset AIR+ 3

    The below reset can help if:
    - one or both earbuds have a strange sound (swooshing, beep tone, etc..)
    - Problems with battery

    Make sure that your Air+ are running the latest firmware update. You can see this in the Libratone app under Settings.
    Hard reset:
    Place both earphones in the case, press and hold the function button for approx. 5 seconds and connect the case to the power supply. (Press the setup button and plug in the cable at the same time)
    Now delete the AIR+ from the Bluetooth settings on your smartphone and pair the headphones again by opening the case and holding down the function button on the back for several seconds.
    We also recommend that you perform a factory reset:
    Place the two earphones in the case, briefly press the setup button on the back of the charging box once and then press it again and hold it down for 5 seconds.
    If the above steps do not work, try connecting the headphones to another device. Check whether the error also exists here.

  • Pair a new earphone (spare part)

    Place both earphones in the charging case and press the function button twice briefly and then press and hold the function button until the LED flashes quickly (setup mode). So press three times and hold down the third time.
    If this does not work the first time, please close the case and try the process again.
    Then delete the old connection in the Bluetooth settings on your smartphone and reconnect the AIR+.

  • If Firmware Update fails

    There can be different reasons for this. Please follow this step-by-step guide. After each step, please see if the problem is resolved.

    1. Reinstall the Libratone App and log you in with a new user. Please use Facebook, Email or Google for that.

    2. Factory reset AIR+ over the Libratone App. AIR+/ settings/ factory reset.

    3. If it's still not working, please try it with another Smartphone.

    To see the firmware Update in the Libratone, you have to take the Earbuds out from the case.

  • Differen volume level on left/right earphone

    A possibility could be some dirt that is stuck on the metal mesh. Please remove the silicone ear tip and clean the metal mesh:

    Tools needed:

    For checking: Mobile
    phone or magnifying glass of 3 times or more
    For cleaning: Cotton buds, white vinegar, 95% alcohol


    1. Do not put the ear bud into the white vinegar or alcohol
    2. Do not put the alcohol near fire
    3. Please read below instruction carefully

    Steps to check the buds (mobile phone as an example):

    1. Take out the earbud and remove the ear tip
    2. Use the camera of the phone, turn on the light and adjust the camera focus to 3 times
    3. Put the earbud on the table, hold the phone in a 40-50 degrees angle and about 10-15 cm distance from the earbud. And check the holes of metal mesh on the screen of the phone. You can adjust the position of the earbud a little if necessary.

    If you find the buds on your earbud to be blocked with dirt, then read further.

    How to clean it

    1. Put a little white vinegar and 95% alcohol in two different containers
    2. Use a cotton bud to apply the white vinegar on the metal mesh of the earbud and keep it for 5-10s. Please note that the earbud is on the top and the cotton bud is at the bottom
    3. Use the same way to apply the alcohol on the metal mesh
    4. Use the mobile phone to check the status of the hole. If not ok, repeat step 2 and 321

    It is harder to clean a year’s worth of dirt out of your earbuds and charging case than it is to give them a quick clean once a month. If you are an especially heavy user, you might want to clean them even more often. To avoid your buds to get blocked in the future – please wipe them clean regularly with a soft cloth.

    If you have stubborn dirt, you can dampen the cloth a bit and try again.

  • Still questions?

    Feel free to get in touch with our customer support. They are happy to answer all your questions. Just click the "Contact Support" button below.