We want you to be totally satisfied with all products that you purchase from Libratone.shop. Therefore, you are allowed to open the packaging and test our products. If for any reason you are unhappy with a Little Bird product, you can return it to Little Bird within 30 days of the date the product was dispatched to you, provided that the product is returned in its complete and original condition – meaning clean, without traces of usage and with all accessories included. If these conditions are met, Little Bird will issue a full refund of the price paid for the product in question.

Return process:

1. Any items returned must be in the same condition in which you received them (clean, no traces of usage). All accessories inside the product packaging such as chargers, cables, spare earbuds etc. that were shipped with the purchased order need to be returned as well.
2.  Request a free return label:
   Shipment for returns are free of charge. Please click here and submit a support inquiry. Within 1-2 working days you will receive an email with further instructions for the free return label.
3. Please place the product in its original packaging in a cardboard box (we recommend that you use the original shipping cartons for packing the product) and stick the printed return label on the outside of the parcel. If you ship a product, Little Bird is not liable for damages to the product caused during shipment.
4. You are responsible for the shipping of returned items back to Little Bird. Items lost in transportation will not be compensated for. Please use the free return label.
5. When we receive your package, we will inspect the condition of the items before proceeding to reimburse the returned items.
6. Packages must be shipped directly to our warehouse using the free return label. It is not possible for Little Bird to pick up packages sent to postal shops.
7. The handling time on return orders can be up to 5-10 business days from the day we receive it. Payment refunds can vary depending on your payment type.
8. Refunds are made in the original payment method.
9. Products purchased on Libratone.shop cannot be returned in our stores or any other retail store.

 

Exchange of products

Libratone.shop does not offer an exchange of products. Please return the order according above return policy and re-order.